SKILL LEVEL
Beginner
DURATION
40 hours
CERTIFICATION
After Completion
LANGUAGE
English
OVERVIEW
Build the foundational IT skills employers look for first: hardware, operating systems, networking basics, and security. CompTIA A+ is the industry-recognised entry point into IT support roles, combining performance-based testing with real troubleshooting scenarios so you can prove you can think on your feet, not just recall facts.
IDEAL FOR
You're starting an IT career and need the credential every helpdesk and support role screens for
You're moving from an adjacent technical role and need a recognised baseline
You want a vendor-neutral foundation before specialising into networking or security
NOT FOR
You already hold Network+ or Security+ — this will be too foundational
What You’ll Learn
01
Identify, connect, and troubleshoot core hardware components and peripherals
02
Install and support Windows, macOS, Linux, and mobile operating systems from the command line and GUI
03
Configure basic networking, cloud, and virtualization environments
04
Apply foundational security and operational-safety procedures on a live helpdesk ticket
What You’ll Achieve
Leave with clarity, practical tools and a plan for what's next
01
Set up, configure, and maintain computers, mobile devices, and software
02
Deliver hardware and software support based on user needs
03
Apply basic networking and cybersecurity practices to reduce risk
04
Document and escalate issues following IT operational procedures
Selected Programme Modules
• Intro to IT specialists
• Managing support procedures
• Implementing operational procedures
• Installing motherboards and connectors
• Installing system devices
• Troubleshooting PC hardware
• Supporting mobile devices & software
• Comparing local networking hardware
• Configuring network addressing and internet connections
• Supporting network services
• Installing operating systems
• Supporting other OS
• Configuring, managing, supporting windows