Privacy Policy
At Excelerate, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).
This Privacy Policy explains the types of data we collect and how we collect the data, the purposes of processing such data, the parties we disclose the data to and your rights relating to your personal data provided to us.
What personal data do we collect?
In the course of your dealings with us, we may collect, retain, share and process the following personal data:
(1) Contact information including email address, phone number and mailing address;
(2) Personal information to establish your identity and background, including your full name, identity card number, passport number, photographs, gender, occupation, age, birth date, designation, bank account details, credit card details, marital status, education qualifications, preferences and nationality;
(3) Personal information to establish your background as a company (e.g. name, directors, shareholders, shareholding, company no and/or dealings etc), or partnership (e.g. name, details of all partners and/or dealings etc);
(4) Sensitive information including your racial origin, [medical records, physical, mental health or condition, religious beliefs or other beliefs of a similar nature, and the commission or alleged commission of an offence]. We do not generally collect sensitive information unless it is necessary due to exceptional circumstances to serve you better and meet your particular needs;
(5) Website usage data; and
(6) Other information that may identify you and is required in order for us to provide services to you.
We may collect personal data directly from your or through a variety of sources including, without limitation, your use of our website, at any events, conferences, seminars, talks, cookies used on our website, verbal and written communications with you, and publicly available sources such as searches at government authorities or agencies, and other lawful means.
When you provide personal information related to third parties to us, such as your next of kin or guardians, you confirm that you have obtained their consent to do so and we are authorized to use or disclose such information. You will inform such third parties of their right to access their information held by us.
How we use this personal data?
The data collected will be used, and processed by us for, amongst others, the following purposes:
(1) For our own internal records and administrative purposes;
(2) To provide services to you;
(3) To improve the services we provide;
(4) To contact you in response to a specific enquiry;
(5) To contact you about services we think might be relevant to you and to send to you the relevant marketing and promotional materials;
(6) To obtain feedback from you;
(7) To correspond with Human Resources Development Fund;
(8) To assess your eligibility leading to the selection for the course admission;
(9) To conduct reference and background checks;
(10) To verify information provided in the application form;
(11) To facilitate payment for our services; and
(12) To comply with any legal or regulatory requirements
(hereinafter collectively referred to as “Purposes”)
Data Sharing and International Data Transfers
Apart from our staff, employees, instructors, affiliates, subsidiaries, holding companies, we may disclose and transfer your personal data to certain third parties (within or outside of Malaysia) including but not limited to those mentioned below:
(1) Akademi GA Sdn Bhd;
(2) Human Resources Development Fund;
(3) any of our agents, representatives, advisers, consultants, operators, programmers, business partners developers, engineers or system providers who are employed or engaged to run, process, or administer the website and services offered under the website;
(4) other external professionals providing services to us or on your behalf such as auditors, solicitors and advocates, trustees, valuers, tax consultants, banks, financial institutions and accountants;
(5) prospective buyer, dealer of any of our business or assets;
(6) credit reporting agencies, debt collection agencies, regulatory authorities, police, officers and/or public authorities;
(7) any person as required by any applicable laws, rules, regulations, court orders or guidelines;
(8) any of our assignees or transferees of our rights, interests or obligations; and
(9) any other person we consider necessary in order to provide you with our services or with access to our website
Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service on our behalf to you, we may transfer personal data to a third-party service provider within or outside of Malaysia.
Our use of cookies
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
(1) analyse our web traffic using an analytics package;
(2) identify whether you are signed in to our website;
(3) test and improve the website experience;
(4) store information about your preferences; and
(5) to recognise when you return to our website.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling your cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
Controlling your information
When you fill in a form or provide your details on our website, you may see tick boxes allowing you to:
(1) Opt-in to receive marketing communications from us by email, telephone, text message or post; and
(2) Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the PDPA.
Security
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical, administrative and electronic security safeguards and procedures.
We also follow stringent procedures to ensure we work with all personal data in line with the PDPA.
Links from our site
Our website may contain links to other websites. Please note that we have no control of websites outside the Excelerate domain. If you provide information to a website to which we link, we are not responsible for its content, protection and privacy. If you link to or otherwise visit any other websites, please always be wary when submitting data to the websites. Read the websites’ data protection and privacy policies fully.
Consent
By using our services or accessing our website, you hereby consent and authorize us to collect, use, process, transfer, disclose and share your personal data in the manner described above. The provision of your Personal Data is voluntary. However, please notify us if you do not consent to our collection, processing, use, disclosure and transfer of personal data as set out in this Privacy Policy. If you do not provide your personal data or the personal data supplied is insufficient, we may not be able to communicate with you or provide you the services you require.
Revisions to this Privacy Policy
We reserve the right to revise this Privacy Policy from time to time by placing the updated Privacy Policy on our website. You are advised to check our website from time to time for any such revisions. By continuing to use our services, access our website or communicate with us following any revisions to this Privacy Policy, you are deemed to have accepted and consented to the revision.
Access, Correction and Inquiries
You may at any time, upon payment of a prescribed fee, request:
(1) for access to your personal data and to obtain a copy of the same;
(2) for correction, update and change of your personal data by providing us with the specific details if the same cannot be done via your profile page;
(3) make any complaint or inquiry you have in respect of the use of your personal data; and
(4) withdraw your consent or limit or prevent distribution or processing of your personal data, or personal data relating to other persons or entities who may be identified from your personal data
Your request above is however subject to:
(1) our right to refuse your request as allowed under the PDPA; and
(2) your payment of charges imposed by us for processing the abovementioned request(s) made by you.
If you have any questions regarding our Privacy Policy or if you wish to make the above request, you may email the Marketing Department at marketing_official@excelerate.asia.