Learner Success Associate (3-month contract)
The role
As a Learner Success Associate, you will play a pivotal role in ensuring a seamless and impactful learning experience for our learners. You will be responsible for supporting programme management, monitoring learner progress, and driving engagement strategies that contribute to learner success. This role requires a strong passion for education, excellent problem-solving skills, and the ability to create a learner-centric environment that fosters growth and achievement.
As a Learner Success Associate, you will play a pivotal role in ensuring a seamless and impactful learning experience for our learners. You will be responsible for supporting programme management, monitoring learner progress, and driving engagement strategies that contribute to learner success. This role requires a strong passion for education, excellent problem-solving skills, and the ability to create a learner-centric environment that fosters growth and achievement.
The responsibilities
Programme management
Assist the team in developing and overseeing the learner success strategy, as well as acting as an advocate for learner success within the organisation. E.g., manage all programmes deliverables and milestones, and support pre-delivery, delivery, and post-delivery operations.
Collaborate and partner with both internal and external stakeholders to provide excellent support services, facilitate learner engagement, and offer support services to learners to ensure success throughout their learning journey
Assist with planning and strategising alumni engagement
Programme monitoring and evaluation
Provide assistance in the regular review and assessment of key programme data points, as well as track progress against programme milestones
Provide support in identifying learning patterns from learning cohorts, with the goal of showcasing impact stories
Support programme monitoring and evaluation by assisting in conducting qualitative and quantitative studies that produce in-depth insights into learners' learning experiences and journeys
Provide assistance in producing periodic reports for appropriate stakeholders, aimed at supporting business continuity and sustainability
To be a champion of data-driven decision-making in training programmes
Learner experience
Support learners to make the most of their learning journey
Accountable for learner performance against learning objectives and milestones, and collect and consolidate learner feedback on their learning experience
Work closely with the project teams to provide regular updates on the courses and learner progress
Identify risks and provide innovative insights and solutions to learning challenges
Provide continuous actionable feedback for continuous learning improvements
Programme management
Assist the team in developing and overseeing the learner success strategy, as well as acting as an advocate for learner success within the organisation. E.g., manage all programmes deliverables and milestones, and support pre-delivery, delivery, and post-delivery operations.
Collaborate and partner with both internal and external stakeholders to provide excellent support services, facilitate learner engagement, and offer support services to learners to ensure success throughout their learning journey
Assist with planning and strategising alumni engagement
Programme monitoring and evaluation
Provide assistance in the regular review and assessment of key programme data points, as well as track progress against programme milestones
Provide support in identifying learning patterns from learning cohorts, with the goal of showcasing impact stories
Support programme monitoring and evaluation by assisting in conducting qualitative and quantitative studies that produce in-depth insights into learners' learning experiences and journeys
Provide assistance in producing periodic reports for appropriate stakeholders, aimed at supporting business continuity and sustainability
To be a champion of data-driven decision-making in training programmes
Learner experience
Support learners to make the most of their learning journey
Accountable for learner performance against learning objectives and milestones, and collect and consolidate learner feedback on their learning experience
Work closely with the project teams to provide regular updates on the courses and learner progress
Identify risks and provide innovative insights and solutions to learning challenges
Provide continuous actionable feedback for continuous learning improvements
The ideal candidate
Holds at least a Bachelor’s Degree in Education, Human Resources, or a related field, specialising in teaching, training and/or learning & development
Has a minimum of 2 to 4 years of experience in teaching, training, learning and development, e-learning and adult learning
Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively
Strong analytical and data-driven decision-making skills, with the ability to leverage data insights to optimise training programmes
Proficiency in learning management systems and technology-enabled teaching tools, e.g., Blackboard, Moodle, Schoology, Google Classroom, etc.
Innovative mindset with a commitment to staying updated with industry trends and incorporating best practices into training strategies
Strong business acumen and the ability to assess the effect of the changing environment to the business and the impact on learning needs
Exceptional interpersonal skills with the ability to lead, mentor, and develop a diverse team of instructors
Comfortable working in a fast-paced, dynamic environment and adaptable to change
Strong problem-solving skills with a solution-oriented approach
Proven ability to work collaboratively across cross-functional teams
Flexible to work outside regular business hours, including weekends, as required by project demands
Holds at least a Bachelor’s Degree in Education, Human Resources, or a related field, specialising in teaching, training and/or learning & development
Has a minimum of 2 to 4 years of experience in teaching, training, learning and development, e-learning and adult learning
Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively
Strong analytical and data-driven decision-making skills, with the ability to leverage data insights to optimise training programmes
Proficiency in learning management systems and technology-enabled teaching tools, e.g., Blackboard, Moodle, Schoology, Google Classroom, etc.
Innovative mindset with a commitment to staying updated with industry trends and incorporating best practices into training strategies
Strong business acumen and the ability to assess the effect of the changing environment to the business and the impact on learning needs
Exceptional interpersonal skills with the ability to lead, mentor, and develop a diverse team of instructors
Comfortable working in a fast-paced, dynamic environment and adaptable to change
Strong problem-solving skills with a solution-oriented approach
Proven ability to work collaboratively across cross-functional teams
Flexible to work outside regular business hours, including weekends, as required by project demands
Holds at least a Bachelor’s Degree in Education, Human Resources, or a related field, specialising in teaching, training and/or learning & development
Has a minimum of 2 to 4 years of experience in teaching, training, learning and development, e-learning and adult learning
Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively
Strong analytical and data-driven decision-making skills, with the ability to leverage data insights to optimise training programmes
Proficiency in learning management systems and technology-enabled teaching tools, e.g., Blackboard, Moodle, Schoology, Google Classroom, etc.
Innovative mindset with a commitment to staying updated with industry trends and incorporating best practices into training strategies
Strong business acumen and the ability to assess the effect of the changing environment to the business and the impact on learning needs
Exceptional interpersonal skills with the ability to lead, mentor, and develop a diverse team of instructors
Comfortable working in a fast-paced, dynamic environment and adaptable to change
Strong problem-solving skills with a solution-oriented approach
Proven ability to work collaboratively across cross-functional teams
Flexible to work outside regular business hours, including weekends, as required by project demands